Connection pays

Scalability. “Your system should be tailored to your business plan, plus some”, says Joseph Villarosa, director of the small and medium business practice at the Yankee Group. PBX, or private branch exchange, is the heart of the modern business phone system, and usually is expandable, says Voit. Find out from your consultant or your value-added reseller, also known as VAR, just how much functionality is built in, and how much may need to be added as your company grows. Plan on establishing and building a relationship with a reliable phone product and service provider that can install, repair, maintain and expand your system as needed.